Frequently Asked Questions

# Frequently Asked Questions

How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping usually takes 7–15 business days depending on your location.

 Do you offer international shipping?
Yes, we ship to most countries worldwide.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use it on our Track Order page.

What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.

Can I cancel my order?
Orders can be cancelled within 24 hours of purchase. After this period, your order may already be in processing.

What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue and we'll help resolve it.

What is your return policy?
We offer returns on eligible items within 30 days of delivery. Items must be unused and in their original condition.

 How do I contact customer support?
You can reach us through our Contact page or by emailing us. We aim to respond within 24–48 hours.

Is my payment information secure?
Yes. All transactions are processed through secure payment gateways and your payment information is encrypted.

I entered the wrong shipping address. What should I do?

Please contact us as soon as possible. If your order has not yet been shipped, we'll do our best to update the address.